FREQUENTLY ASKED QUESTIONS

Raptor X-ray systems are designed to obtain the best possible inspection levels for foreign body contaminates and potential quality issues within your product. We will work with you to determine the best solution to meet you and your customer’s requirements.

Upon request, our dedicated applications team will test your product at one of our facilities to determine the optimised foreign body detection capabilities for your product using our full range of X-Ray systems. The results of the product trials will be discussed, and together, we can select the best X-ray system for your requirements.

Governments and industry-specific regulatory bodies may require mandatory Inspection of all products processed by your production. These regulations may vary by industry and location.

X-Ray inspection is not limited to metalized contaminates or contaminates that are on the surface of a product. Fortress Raptor X-ray systems can complete a comprehensive inspection of your product and identify a wide range of materials (metalized and non-metalized) that you may consider unwanted. Along with contamination detection, the Fortress Raptor can identify possible quality control issues that other technologies may miss.

Fortress suggests having, at minimum, a basic spare parts kit on hand. The benefit of having parts available at your facility is the reduction of downtime on your line. Fortress has a full recommended and critical parts list available for our complete product range.

One of the standard features on all Raptor systems is our Conveyor-Run-Only mode (CRO). It allows you to keep running the system as a conveyor if or when required, ensuring that downtime is a thing of the past.

With any piece of vital precision machinery, high performance can only be assured if the system is regularly and properly maintained. Fortress will work with you to ensure the correct planned preventative maintenance program is in place. Maintenance can be done by Fortress or in-company engineers, provided they are trained and competent. After any repairs, maintenance or adjustments, compliance tests must be carried out before reusing the system in production.
Generally, routine maintenance involves:

• Inspecting the machine for damage
• Inspecting mechanical parts for signs of wear
• Keeping the system clean

Highly trained help is just a call away as we offer free telephone support to all our customers. Our dedicated, courteous service support team is on standby to answer your questions and offer expert advice. Fortress has a dedicated team of Service engineers based throughout the UK who are ready to respond to our customer’s requirements. Don’t hesitate to contact the service department for more information on technical support.

A full range of training courses are available to our customer base, from introductory operator training courses to advanced maintenance courses. Fortress also offers comprehensive COP training courses to ensure you meet your customer requirements. The training can be carried out at your facility or our Head Office, whichever is more convenient for your business.

Before operating any X-Ray machine at your facility, you must register your business with the HSE. Fortress Technology has many years of experience working within the X-Ray sector, and we will be able to support you through the complete process. We have close working relationships with Radiation Protection Authorities (RPA) that can help ensure that your business is fully compliant with all regulations and guidelines.

As part of the Fortress Technology service package, a complete range of certifications are provided by our technical team that meet BRC and other relevant COP’s requirements. The documents provided will include a Radiation certificate that will be completed by one of our fully compliant service Engineers.